Cut "where is my order?" tickets by 80%.
Your AI assistant connects to Shopify, WooCommerce, or any store backend. It answers order status, handles refund requests, and pings customers automatically when their wishlisted items restock.
Set up in 3 minutes · Cancel anytime
Why online stores choose Hermes
Instant order status, no human required
When a customer asks "where's order #1234?", Hermes pulls the carrier tracking and replies with the live status — in any language, on any channel.
Refunds processed within your policy
Hermes reads your refund policy and processes eligible requests automatically. Edge cases get escalated to a human — your team only sees what actually needs a human.
Automatic restock alerts that recover sales
When a product comes back in stock, Hermes pings every customer who asked about it. Recovered cart revenue typically pays for the assistant in the first month.
See it in action
A real customer support flow, handled end to end.
Hey, where is my order? Order #18472.
09:18
Hi! Order #18472 shipped Wednesday via DHL. It is currently in transit in Frankfurt and is expected to arrive Friday by 6 PM. Tracking: DHL-XXXX-XXXX. Want me to set up SMS updates?
09:18
Also the size is wrong, can I return it?
09:19
Of course. I've started a return for order #18472 — the prepaid label is in your inbox now. Refund hits your card within 5 business days of us receiving it.
09:19